Computer and IT support is provided by Campus Shared Services. For fastest service, call 510-664-9000, option 1. Software for UC Berkeley Community: software.berkeley.edu Contact CNR IT for username & password for downloading: Adobe Products | Microsoft Products For questions about the ESPM website or assistance with ESPM-related web pages, contact the ESPM Web & Communications Specialist. To update your ESPM website profile, follow these instructions.

When you need...

Support for campus-issued devices (e.g. laptops, cellphones, PCs or Mac desktops)

  • General troubleshooting
  • User setup
  • Install/upgrade software or hardware
  • Printer/Multi-Functional Device (MFD) support
  • Employee/Department device moves
  • Security issues
  • Active Directory changes

Support for campus systems

  • BearBuy
  • Cal Planning
  • Cal Time
  • Cal Answers
    • bCal
    • bMail
    • bDrive
  • Box.net
  • BFS/BAIRS

To purchase a device

  • Desktops
  • Laptops
  • Smart Phones
  • Tablets
  • Printers
  • MFDs (with BAS)

To get a new device up and running

  • Desktops
  • Laptops
  • Smart Phones
  • Tablets
  • Printers

 

Contact via one of 3 ways:

  1. For fastest service, call 510-664-9000, option 1
  2. Submit a ticket at blu.berkeley.edu (click 'Campus Shared Services' at the top)
  3. Email itcsshelp@berkeley.edu

CSS will...

CSS IT will provide in-person, remote, and remote-with-customer support to answer questions and resolve issues.